Hi Lynda & Douglas,

This appears to be a problem with the system, you are both still flagged (along with some others) to receive this as soon as we are up and running properly again.

I can only apologise for the delay in getting these to you.

Kindest regards,

Julia

Still no questionnaire - do they really exist?? At least I see that my online review has now over 850 views.

Douglas.;)

I came back from my holiday on the 12th September and still have not received any questionnaire.

Hi Douglas, I've just checked this for you - I understand that you were part of a group booking and we don't actually send out questionnaires for group bookings due to data protection issues. Apologies that you were given the impression that you would be receiving one.

Tim

Thanks,

Tim

Hi Douglas, for the Highlights of Tuscany tour you were on we would only have the contact details of the lead booker. Have you made a seperate booking/enquiry with us prior to this holiday? If you could please let me know your full name and address I can check this for you.

Thanks,

Tim

Hi, Tim

No, I did not make any separate booking or enquiry prior to booking this holiday through the group organiser. In fact I had never heard of Just You Holidays.

As far as I can remember, I did not give any contact details direct to Just You - all was done through the organiser. However, once I had booked the holiday and paid for it to the organiser, I did discover the website and the Just You Community and registered online, so that I could ask some questions. All my booking confirmations etc came through the organiser and not direct from Just You.

I am getting more and more confused.

Douglas.

Hi Douglas, for the Highlights of Tuscany tour you were on we would only have the contact details of the lead booker. Have you made a seperate booking/enquiry with us prior to this holiday? If you could please let me know your full name and address I can check this for you.

Thanks,

Tim

Hi, Tim

No, I did not make any separate booking or enquiry prior to booking this holiday through the group organiser. In fact I had never heard of Just You Holidays.

As far as I can remember, I did not give any contact details direct to Just You - all was done through the organiser. However, once I had booked the holiday and paid for it to the organiser, I did discover the website and the Just You Community and registered online, so that I could ask some questions. All my booking confirmations etc came through the organiser and not direct from Just You.

I am getting more and more confused.

Douglas.

Hi Douglas - thanks for the info, let me check this and I'll get back to you.

Regards,

Tim

Hi Douglas, for the Highlights of Tuscany tour you were on we would only have the contact details of the lead booker. Have you made a seperate booking/enquiry with us prior to this holiday? If you could please let me know your full name and address I can check this for you.

Thanks,

Tim

Hi, Tim

No, I did not make any separate booking or enquiry prior to booking this holiday through the group organiser. In fact I had never heard of Just You Holidays.

As far as I can remember, I did not give any contact details direct to Just You - all was done through the organiser. However, once I had booked the holiday and paid for it to the organiser, I did discover the website and the Just You Community and registered online, so that I could ask some questions. All my booking confirmations etc came through the organiser and not direct from Just You.

I am getting more and more confused.

Douglas.

Hi Douglas - thanks for the info, let me check this and I'll get back to you.

Regards,

Tim

Hi, Tim

Any update on my outstanding query about data protection? For your info, I received in the post yesterday a copy of the Discover magazine and also another marketing email about Christmas holidays. It seems that one department of Just You (Groups) is concerned about data protection, whilst other departments (Customer Services & Marketing) are rightly more interested in generating more business.

Douglas.

Thanks,

Tim

Hi Douglas, our system shows that you requested a Just You brochure via the website in July and therefore you would have received mailings from us since then.

Thanks,

Tim

Hi, Tim

OK - reply noted. I did, as you say, request a brochure online. However it is frustrating that, as I was a "group booking", I cannot get access to the post tour questionnaire. Any clients comments are always important.

Douglas.

I was most impressed that on returning home last thursday evening from my brilliant Tuscany Tour, waiting in the hall was a questionnaire! problem is, being the lazy %$^& I am, I have to admit I've not sent it back yet. :-(

Hi,

Pleased you had a great holiday. It's 6 weeks since my return and still no sign of mine, I'll be very surprised if it turns up now!

Best wishes

Lynda

Hi Douglas, our system shows that you requested a Just You brochure via the website in July and therefore you would have received mailings from us since then.

Thanks,

Tim

Hi, Tim

OK - reply noted. I did, as you say, request a brochure online. However it is frustrating that, as I was a "group booking", I cannot get access to the post tour questionnaire. Any clients comments are always important.

Douglas.

Hi Douglas, I understand your frustration and can assure you we do value the opinions and feedback of all customers. I have brought this matter to the attention of my colleagues to see if this is something we can address going forward.

Thanks,

Tim

Simple solution contact your group leader and get him/her to submit your comments.

Next time why not book yourself.

I didn't realise JY did do group booking I thought JY was for individuals not groups otherwise it would be Just Groups(JG).

Quite disappointed to find that there are group bookings on tours, I quite like the ethos of being an individual not a group. I am concerned that if there is group on a tour it will dominate and the individuals are left out in the cold or the tour is divided into 2 or more factions - not good for harmony.

Be interesting to have a comment by JY on this matter and their policy on group bookings.

Roger S

This year we knowingly took a single group booking for one of our Just You holidays (which Douglas was part of in fact) and I understand that other passengers that booked on this tour were consulted before the booking for the group was confirmed. We do try to take over an entire date where possible and if that is not an option we will speak to other travellers on the date.

However, where a group of travellers phone up an book independently of each other, there is no way for us to tell whether or not they know each other outside of their Just You holiday.

I hope this sheds some light.

Kindest regards,

Julia