SarahS
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Is there any update on when we might receive the latest brochure?
Julia
  • (Member)
(Member)
Hi Sarah S,

These were put in the post this morning, so should be with travellers towards the end of the week/beginning of next week.

Kindest regards,

Julia

mikew
  • (Member)
(Member)
Hi Julia,

Is the new Alaska itinerary included in the new brochure? The last I heard, it was due to be released in the New Year.

Thanks

Mike

Julia
  • (Member)
(Member)
Hi Mike,

Sadly there have been a few obstacles in the way to get the Alaska itinerary included in the January brochure, however, I have received an email this week from one of my colleagues to let me know that they are swimming oceans, climbing walls and fighting off wild animals to try and get this itinerary on sale as soon as possible. There are a few people asking about this itinerary so the team are keen to get it in front of our customers.

Kindest regards,

Julia

mikew
  • (Member)
(Member)
Thank you for your reply Julia, but this is really, really disappointing!

How long do JY estimate it will be before the Alaska details are finalised and available for sale? Are we talking a couple of weeks...or a couple of months? If it’s the latter I’ll give up on this idea completely and look elsewhere for my holiday choices.

A very disappointed Mike

ps Can you give us any information at all regarding this tour, or are the ‘obstacles’ such that there are very few details to share with the community at this stage?

katy1717
(Member)
Hi Julia,

I'm also interested in the Alaska trip.  But also ....

I got the brochure this morning, was looking for the new Florida trip which I remember started in South Carolina and it wasn't included.  In fact no Florida trips at all.  Will there be something to this area in the near future?

Thanks

Katy

Nelson
(Member)
Love the layout of the new brochure.

Well done JY.

SueStricks
(Member)
'Julia' wrote:

Hi Sarah S,

These were put in the post this morning, so should be with travellers towards the end of the week/beginning of next week.

Kindest regards,

Julia

Just received the new brochure through the door- I have to say it looks great! Really brings the layout up to date and for me the pics better represent “ what where and who” much better than the old dated brochure style! Great!

Moderator2
(Member)
'mikew' wrote:

Thank you for your reply Julia, but this is really, really disappointing!

How long do JY estimate it will be before the Alaska details are finalised and available for sale? Are we talking a couple of weeks...or a couple of months? If it’s the latter I’ll give up on this idea completely and look elsewhere for my holiday choices.

A very disappointed Mike

ps Can you give us any information at all regarding this tour, or are the ‘obstacles’ such that there are very few details to share with the community at this stage?

Good Afternoon Mike,

I can tell you that we are still in the process of putting Alaska on sale for the JY brochure.

Kind Regards,

Amy

SarahS
  • (Member) (Topic Starter)
(Member) (Topic Starter)
I’m very disappointed with the brochure received today. Maybe I’ve been unlucky to get a rouge copy, but I’m finding the print very faint and the font chosen difficult to read. It’s not my eyes, I visited the optician last week!
Jaya
  • (Member)
(Member)
I was not expecting to receive the new brochure before flying out to Oz, but it landed on my mat on Friday and even though 2018 is already booked, I enjoyed browsing the brochure. There are so many trips I would love to do - both long haul and short haul. It is pleasing to see the choice of short haul trips, which I know I will have to do when I can't cope with long haul travel. Love the format as well. Well done.

Regards

Jaya

sue dobbs
(Member)
'Julia' wrote:

Hi Sarah S,

These were put in the post this morning, so should be with travellers towards the end of the week/beginning of next week.

Kindest regards,

Julia

i have frequently rquested new brochures but you never send to me? Have to keep asking,travelled with you at least 6 times! Still not received nw one although friends have. Very dissapointed!

Moderator2
(Member)
'katy1717' wrote:

Hi Julia,

I'm also interested in the Alaska trip.  But also ....

I got the brochure this morning, was looking for the new Florida trip which I remember started in South Carolina and it wasn't included.  In fact no Florida trips at all.  Will there be something to this area in the near future?

Thanks

Katy

Good Morning Katy,

Yes there are no Florida tours in the new JY brochure, however I have spoken to the relevant Product Manager  who has said that there is always the possibility that we will consider these tours in the future.

Kind Regards,

Amy

gill54
(Member)
Hi Amy

I too was disappointed last October when I rang up to enquire about the Florida and Old South trip.

My thread dated 18 October last year opened up a can of worms when I was informed the trip had been block booked.

I still wanted to go to Atlanta so I’ve booked with TS on their tour called America’s historic east going on 6 May. A lot of JY tours include Boston and New York which I’ve been to many times.

There’s just a couple of single travellers on this tour but it wouldn’t have made any difference if I had been the only one.  It is somewhere I wanted to visit and it looks a superb tour.

Gill

Smiler57
(Member)
Hi

Still waiting for my new brochure ?

Moderator2
(Member)
'sue dobbs' wrote:

'Julia' wrote:

Hi Sarah S,

These were put in the post this morning, so should be with travellers towards the end of the week/beginning of next week.

Kindest regards,

Julia

i have frequently rquested new brochures but you never send to me? Have to keep asking,travelled with you at least 6 times! Still not received nw one although friends have. Very dissapointed!

Good Afternoon Sue Dobbs,

I have requested that a new JY brochure is sent out to you.

Kind Regards,

Amy

Moderator2
(Member)
'Smiler57' wrote:

Hi

Still waiting for my new brochure ?

Good Afternoon Smiler57,

I have requested that the new JY brochure is sent out to you.

Kind Regards,

Amy

Moderator2
(Member)
Good Afternoon Sarah,

Thank you for your feedback, we always appreciate hearing our customer comments at JYHQ.

Kindest Regards,

Amy

rosehoward
(Member)
'Moderator2' wrote:

Good Afternoon Sarah,

Thank you for your feedback, we always appreciate hearing our customer comments at JYHQ.

Kindest Regards,

Amy

Despite having travelled with JY on several tours, including one in October, I never seem to receive the new brochures, which I only know about from reading the Forum.    I do receive various other  booklets and promotions but not the main brochure.    I dont understand why

Moderator2
(Member)
Good Afternoon Rosehoward,

I have requested that the new JY brochure is sent out to you.

Kind Regards,

Amy

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