Having problems getting onto the website

Bosuncat
10 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

10 years ago

I experienced a lot of problems this morning. Have only just been able to get onto here and not through my normal link.

Anyone else having problems?

Julia
10 years ago
(Member)

(Member)

10 years ago

Hi Bosuncat,

I doubt you were the only one who had problems this morning - hopefully not too many people had difficulties but this has been a "side-effect" of the brand new website going live!

Kindest regards,

Julia

Jaya
10 years ago
(Member)

(Member)

10 years ago

I too had a bit of problem just now (15:10) when I tried to log on, but eventually had success! I thought it was just me....

Jaya

nixon
10 years ago
(Member)

(Member)

10 years ago

No problems for me......I didn't try till about 1pm

Cindy

Toni2909
10 years ago
(Member)

(Member)

10 years ago

I did have problems, but all seems good now, having gone in via the main website. I was getting a bit worried!

BGray
10 years ago
(Member)

(Member)

10 years ago

Hi Julia,

The new look website is brilliant, with lots more information including excursion details and hotels - this is fantastic, well done to all concerned!

Best wishes,

Bob

Julia
10 years ago
(Member)

(Member)

10 years ago

I am sorry that some of you have been experiencing issues today - hopefully you've taken a look at the main website and think it was worth it (just this once)

Bob - thank you for your kind comments. I have passed these on to our web team.

Kindest regards,

Julia

Bosuncat
10 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

10 years ago

Thanks Julia. Have saved the new website to "My Favourites" now. Haven't really had time to explore the new innovations yet but congratulations in advance to all involved.

:thumbup:

the_baron1
10 years ago
(Member)

(Member)

10 years ago

Still having problems this Saturday through my normal link to the community site. Arrived at it a different way though Google.

Eric

SKW2962
10 years ago
(Member)

(Member)

10 years ago

Issues seem to have multiplied. Went to look at the Cuba itinerary only to find the April/May flights now leaving on Sunday on departures page, but if you go to book there are back to the Monday departure dates. And amusingly, the return flights (from Cuba) leave from Paris and return to Aberdeen! (with the wrong day, Tuesday listed not the Monday).

Looks like IT won't be getting much Christmas shopping done this weekend.

That said, I do like the new site.

Gran
10 years ago
(Member)

(Member)

10 years ago

I haven't been able to log on since last night. Even though I never clicked on 'Remember me' it kept remembering my password. Since I couldn't log on, I was asked to change my password and then activate a random password given via email. I had enough of it. In the end I re-registered myself using a different username, password and another email address.

Dyuti

SarahS
10 years ago
(Member)

(Member)

10 years ago

I can only access this site via the main website. Is this a permanent feature of the new set up?

Tim
10 years ago
(Member)

(Member)

10 years ago

As a number of you have noticed, we have unfortunately been experiencing some performance issues on the new website.

In order to correct these, we have reverted to the old website for the time being (if you're not seeing the old website yet, please note this can take anything up to 48 hours to fully take effect).

We do apologise for the inconvenience caused.

Tim

Tim
10 years ago
(Member)

(Member)

10 years ago

'SarahS' wrote:
I can only access this site via the main website. Is this a permanent feature of the new set up?

http://www.justyou.co.uk/forum/

Thanks,

Tim

Tim
10 years ago
(Member)

(Member)

10 years ago

'SKW2962' wrote:
Issues seem to have multiplied. Went to look at the Cuba itinerary only to find the April/May flights now leaving on Sunday on departures page, but if you go to book there are back to the Monday departure dates. And amusingly, the return flights (from Cuba) leave from Paris and return to Aberdeen! (with the wrong day, Tuesday listed not the Monday).
Looks like IT won't be getting much Christmas shopping done this weekend.
That said, I do like the new site.

Apologies for the inconvenience, but thank you for bringing this to our attention - our IT team are investigating.

Tim

nixon
10 years ago
(Member)

(Member)

10 years ago

Tim

Thanks for the explanation I thought I was losing the plot because I had the old website...there are always teething problems with these things Good Luck getting it all sorted.

Have a great Christmas and a healthy happy new year

Cindy

Xxx

Tim
10 years ago
(Member)

(Member)

10 years ago

'nixon' wrote:
Tim
Thanks for the explanation I thought I was losing the plot because I had the old website...there are always teething problems with these things Good Luck getting it all sorted.
Have a great Christmas and a healthy happy new year
Cindy
Xxx

Thank you, Cindy - and a Happy Christmas and New Year to you too!

Tim

AnnF
10 years ago
(Member)

(Member)

10 years ago

And I thought it was me!! I kept getting "error" messages all weekend, even when I tried to get in through JY's main site, and it was only this morning that I finally cracked it. I've replaced the Forum site in my favourites so I hope all the IT juggling won't upset it again! Beyond getting in, I haven't checked out the whole of the new site so can't comment.

I hope the gremlins won't spoil your IT department/person's Christmas and that all will be working properly in the near future. In the meantime, a very happy Christmas and peaceful New Year to you all.

Ann

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