I am going to Texas and New Orleans on 27th September. When I called up to book the optional excursions yesterday, the advisor queried the fact that I had no insurance details registered. I explained that I had worldwide coverage as part of a package with my bank account. She told me that the airlines usually ask for a policy number, and the generic one given by the bank is not enough. Also she queried whether I had repatriation cover as this can be a real problem!! I can't see anything specific about repatriotation in the policy from Natwest. Now I am not sure if I should buy a separate policy and cancel the extras on my bank account. I am very confused.

Help!

Lindsay

Thankyou for your post and sorry you are now a little confused, would you be kind enough to send over your booking reference for me and we shall get to the bottom of it 🙂

Kindest,

Ben

Go in and check with your bank some world wide policys include America but some don't.

Mick

My reference number is A216178.

Lindsay

Thankyou for sending this across, I have asked a team leader in our contact centre to clarify exactly what the adviser meant. I also agree with Mick, I would contact your bank and confirm exactly what is included, will you let me know what they say please?

Kindest,

Ben

Lindsay

I would say when I get world wide insurance cover from the post office it covers most places but if you want USA you have to buy world wide cover plus USA cover to be include MAD to be honest world wide should be the whole world.!!

Cindy

Did have a issue while in the States once an hd to claim for rellocation (extra flights) because I couldn't get to New Orleons because they were awaiting a hurricane (gustav) to hit and flights were only leaving. Ended up going to San Antonio instead and had no problem with the insurance been paid for the diference.

So I stick with Post Office because they were good when I needed them.

I get my Insurance included with my bank account (LLoyds TSB). The actual insurer is AXA. My policy doesn't cover America, but it can be included for an extra cost. Probably a lot cheaper than buying a new policy. Enquire at the bank or phone the insurer direct, before you do anything else.

Peter

Lindsay

I have insurance through Natwest and have just checked the cover and if you have an Advantage Gold account you are covered for the USA.I suggest if anyone is unsure they get intouch with the bank on 0870 609 1213. They will also give them their individual policy number. Hope this is helpful. Joan Carter

That is interesting what you say about your Travel Insurance through the bank. I have a Gold Account with Lloyds TSB and they do not issue a policy number as such. They use your bank account number, including the sort code, as the policy number.

I phoned AXA , as the insurance is done through them, to find out if I was covered for CHINA, and they told me that they don't need to know where and when I am going anywhere, as long as it is for no more than 30 days at a time.

Peter