Hi Anjii,
We’re sorry that Gwen was disappointed with her holiday. We have spoken to the customer care team and the holiday creator who have advised that this tour is an adventure – it’s not about venturing to the main sights (although there are a few included), it’s about journeying to the lesser visited regions and giving travellers an incredible, authentic experience of central America. The region is very much still developing and despite its outstanding natural beauty it has in places, unique issues and limited resources (such as amenities at hotels).
We know that every Just You customer is different - some like to see the main sights that appear in the media and others like to take a road less travelled. We try to accommodate as many as possible by offering a huge range of holidays and on this particular tour, the holiday creators vision is “to touch the trees, smell the forests, hear the hussle of plaza’s & small towns, and see sights like nowhere else on earth.”
Kindest regards,
Amy