I am pleased that your brochures have arrived, sorry that the envelope was damaged. Sometimes there a few hurdles in the way as we try to make a difference. We will continue to strive to be as environmentally friendly as we possibly can and we have a number of exciting initiatives lined up.

Have a great weekend.

Matt

Just a suggestion, but you can always download the brochures which is really easy to do, that way you are reducing your carbon footprint and helping to save the planet just a little bit... You can then print out the parts you want.

That's a good suggestion but I like to sit and read through a brochure, particularly on a winter evening, sometimes I'm inspired by a place I hadn't really considered.

Unfortunately my eyesight isn't good enough to read the whole brochure online.

Personally because my reading eyesight is poor I prefer the downloaded version. I can enlarge it on screen to a size I can read comfortably.

Yes that reply was for you. We look you up on our brochure system using your email address, as long as you have signed up to receive it and provided us with your details.

Many thanks,

Vickie

Hi Rose,

This sounds like you have received our older brochure, which I apologise for.

I have requested that you be sent both of the new January brochures.

Many thanks,

Vickie

Not sure if this is answering my post as another Rose is also involved in the discussion.    If it is for me, how do you know who I am.

My new JY and Travelsphere brochures have finally arrived.  They were posted in a very flimsy paper envelope (yes I know you're trying to reduce the use of plastic), which ripped apart completely in transit.  So the Irish Post Office had no other option than to hold the ripped envelope together by an elastic band and place it in a plastic bag.  I think this is what you call an own goal.

On another note, a couple of days ago I posted asking when Sylvia J's review of her Christmas trip to Bucharest will appear and mentioned a few other things I'm not happy with.  When will this post and Sylvia's review appear? 

Best wishes,

Bob

Sorry for the delay, we've had a few requests but it will be arriving soon.

Many thanks,

Vickie

I have followed up with the team to make sure your brochure has been sent out.

Many thanks,

Vickie

This sounds like you have received our older brochure, which I apologise for.

I have requested that you be sent both of the new January brochures.

Many thanks,

Vickie