All cleared up now. :thumbup:

Thank you again.

Hi Bosuncat,

I've spoken to a member of the Specialist Services team and someone is going to contact you directly.

They will be able to clarify your booking status and whether or not you will still need to complete the form.

Kindest regards,

Julia

Thanks Julia. Unfortunately I was out all afternoon and by the time I got back and received the message your office had closed. I shall attempt to contact the person in question tomorrow morning.

I've spoken to a member of the Specialist Services team and someone is going to contact you directly.

They will be able to clarify your booking status and whether or not you will still need to complete the form.

Kindest regards,

Julia

Booking reference A******.

When I booked over the phone last Friday I was told that I would be receiving a "Special Needs" form in the post because of a couple of medical issues that I have. And that in the meantime the holiday would be provisionally booked for me.

The form has still not come, but instead this morning I have received a letter stating:

"We hope to be in a position to confirm your holiday arrangements very soon, and we will contact you as soon as we have all the information we require from our suppliers. Once your booking is confirmed we will send you a confirmation invoice"

Does this mean that the "special needs" form" will still be coming to me and that is the reason why I only have a provisional booking. If so that is okay and I shall fill the form in and send it back as soon as I receive it.

Sorry to ask but I have never been asked to fill a form in before and everything has always gone ahead as normal and I have received the confirmation invoice straight away.

Thanks.

*Edited to remove booking reference number